Information you provide
We collect the contact details, device details, problem description, service preferences and location you submit. Pickup requests also include an address, pincode and preferred date. Please do not submit passwords, PINs, financial account details or unrelated sensitive information.
How we use your information
We use your information to respond to enquiries, assess serviceability, coordinate diagnosis and repair, request approval and provide service updates. Submitting an enquiry is not consent to unrelated marketing.
Device information and access
Access to a device may be needed to diagnose or test an issue. Our team explains the need; where practical, enter your PIN yourself. Back up your data when possible. Some device faults and authorised software procedures may result in data loss.
Storage and access
Booking records are stored in the configured service database. Access should be limited to authorised staff and service providers who support the enquiry workflow. We use reasonable safeguards, but no storage or transmission method can guarantee complete security.
Communication and third parties
You can choose call or WhatsApp contact. WhatsApp messages are sent only when you continue to WhatsApp and tap Send. WhatsApp, Google Maps and social platforms handle information under their own policies. If a CRM, email service or webhook is connected, booking information is shared for service coordination.
Analytics and cookies
Optional Google Analytics, Google Tag Manager and Meta Pixel are loaded only if configured and accepted through the cookie choice. You can decline without affecting booking and change your choice through Cookie settings. Your choice is stored locally in your browser. Embedded Google Maps may receive connection information when it loads.
Retention and your requests
Booking information is retained while needed for enquiry handling, service records and applicable obligations. Records should be reviewed regularly and deleted when no longer necessary. Contact us to request access, correction or deletion; some records may need to be retained for service or legal reasons.
Contact and updates
For privacy questions, contact mobilegarage@sysmantech.net or +91 90721 46608. Mobile Garage is at Ground Floor, Santhi Emerald, Cheruparambath Rd, Kadavanthra, Kochi, Ernakulam, Kerala 682020. This policy should be updated when the information-handling process changes.